Patient Information – Springvale Family Healthcare

Working Hours
Monday to Friday: 9AM – 5PM
Lunch Break: 1PM – 2PM
Saturday: 9AM – 5PM
Sunday: Closed
Closed on Public Holidays & New Year

Our Practice:

Dr. Peter is a qualified GP with MBBS from the Adelaide Medical School and Fellowship of Royal Australian College of General Practitioner (FRACGP) and has been practising since 1995 and has gained his experience by working in the public health system in various medical fields, including Paediatrics, Obstetrics & Gynaecology, Psychiatry, Sexual Health, Emergency Medicine and Occupational Medicine. In the field of Occupational Medicine Dr Vu is qualified as Designate Australian Medical Examiner, NSW Order 43 Coal Service practitioner, Queensland coal board medical practitioner, approved Health Professional for rail industry and Review Medical Officer for Drug & Alcohol.

Dr Vu has an interest in proactive medicine with a view to prevention and early detection of disease, including regular reviews to ensure effective treatment outcomes for the patients. Dr Vu is able to consult in both English and Vietnamese.

Appointments:
Springvale Family Healthcare operates by appointment. Every effort will be made to accommodate your preferred time and GP.

Emergencies will always be given priority.

Please request a longer consultation times if you wish to discuss more than one issue, a full check-up, insurance medical, filling medical forms.

We endeavour to run on time but emergencies occasionally make this unavoidable. We are sorry if at times you are kept waiting. Some appointments take longer than anticipated. Sometime, it may be you. Our reception staff will inform you of any delays or your GP has been called away.

Emergency Problems

Emergency & Urgent issues can be arranged to be seen urgently. Please make sure the practice has your emergency contact person recorded. Should the need arise, this will enable us to contact them on your behalf.

Fees and Billing Arrangements

Bulk Billing Our doctors bulk bill the following patient groups:

Medicare cardholders
Concession Cardholders
Pensioners

Veterans
Health Care Cardholders
Children under 16 years of age

Bulk billing is available Monday through Friday, 9:00 AM – 5:00 PM, and on Saturdays from 2:00 PM – 5:00 PM.

Mixed Billing
Mixed billing applies to all patients on Saturdays from 9:00 AM – 5:00 PM.
Any medical care required outside our standard operating hours will require an appointment.

Payment of Fees
Fees are payable at the time of consultation for private patients and may be paid by cash or EFTPOS. Consultation fees are based on the length and nature of the visit. Additional charges may apply for specific tests, procedures, or other treatments.

If you experience any difficulty paying our fees, please speak with our staff so we can discuss available options.

Telephone Access

Our Doctors will only accept telephone calls in the event of a medical emergency. For non-urgent enquiries, you may leave a message with reception and your Doctor will return your call when available.

All advises are best given at the time of consultation. At this stage we do not have provision for phone consultations.

Please book appointments with our reception staff.

Home Visits

This service is bulk billed for Concession Card Holders, Pensioner, Veterans, Children under 16 & and incurs a higher fee for private patients.

Care Outside Normal Opening Hours

Springvale Family Healthcare operates 9:00am – 5:00pm but we provide 24 hour care to our patients through an accredited National Home Doctors Service (13 SICK) for after hour service.

If you require medical attention after hours please call 13 74 25. This service may not be bulk billed.

Interpreter

Please advise our reception staff if a translating and interpreter service (TIS) is required for your appointment.

Services Provided

Check ups
Nutritional advice
Pap smear
Pregnancy tests
ECG
Heart Check
Stitching cuts
Family Planning
Vaccination - children and adults
Minor surgery - including removal of moles and sunspots

Treating bone fractures with plaster / fibreglass casts
Skin checks, Liquid nitrogen freezing therapy for sun spots, warts
Home and Nursing Home Visits
Industrial medical advice and consultation Please note -
Our surgery also provides blood tests at your convenient time and ultrasound therapy for soft tissue injury
Physiotherapist is available on Thursday & Saturday
Psychologist is on Saturday

Appointments should be made for all repeat prescriptions for review and management of your medical condition. If you require medications before making an appropriate appointment, a $45.00 fee will be apply for all scripts provided outside a consultation. Please allow 48 hours notice to collect.

Requests for ongoing referrals for specialists and other allied health providers are available without scheduling an appointment provided our doctors have previously issued a referral to the same provider for the same condition and the request is within an appropriate timeframe. This service attracts a $45 fee if provided outside our consultation. Please allow 48 hours notice to collect.

Please ensure you call the surgery to follow up your test results. But results will not be given over the phone or via fax. For urgent results of any test or procedure our staff will contact you.

It is our practice policy to maintain confidentiality of your personal health information at all time and ensure that this information is only available to authorised members of staff. Your medical record is a confidential document. We abide by the ten National Privacy Principles available at www.privacy.gov.au/health/index.html

Reminder and Recall System

Our doctors believe a proactive, preventative approach to healthcare is important. Your doctor will seek your permission to be included on our reminder and recall system. We may send you a reminder or recall notice as well as to offer you preventative health services appropriate to your care in using the supportive program POLARs. If you do not wish to be part of this system please let your doctor or receptionists know.

Help Us To Help You

Cultural Background

Your cultural background may increase your risk to certain illness. Our practice would like to record your cultural background to enable us to offer you the best health care. This information can be provided to reception or be requested on our New Patient Registration form.

Emergency Contact

Please make sure the practice has your emergency contact person recorded. Should the need arise, this will enable us to contact them on your behalf.

No Smoking Policy

This practice is a Non Smoking area.

Quality Service

The “10 tips for safer health care” information booklet is available from reception. Our practice is committed to quality improvement and is working toward accreditation with AGPAL.

Your Rights and Feedback

We strive to provide our patients with the best possible health care. If you have an opinion or a problem we would like to hear about it. Please feel free to talk to your doctor or the receptionist. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously. We hope to solve problems to improve our service.